Refund and Returns Policy – High End Top Uni
Effective Date: January 17, 2025

At High End Top Uni, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely happy with your purchase, please review our refund and returns policy below to understand your options.


1. Returns Eligibility

We accept returns under the following conditions:

  • The item is unused, unworn, and in the original packaging.
  • The return request is made within 30 days from the date of purchase.
  • You provide proof of purchase, such as an order confirmation or receipt.
  • The product is not on our list of non-returnable items (such as customized or perishable goods).

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us within 30 days of your purchase via email at info@highendtopuni or by phone at 775-291-7889.
  2. Provide your order number and the reason for the return.
  3. We will issue you a Return Authorization (RA) number and provide instructions for returning the item.
  4. Ship the item back to us at the address we provide, using a trackable shipping method to ensure safe delivery.

Please note that you will be responsible for the cost of return shipping unless the return is due to a defect or error on our part.


3. Refund Process

  • Once we receive your returned item, we will inspect it to ensure it meets the return conditions outlined above.
  • If approved, we will process your refund to the original payment method.
  • Please allow up to 7–10 business days for the refund to appear on your account after we process it.

4. Non-Refundable Items

The following items are not eligible for return or refund:

  • Customized or personalized products
  • Final sale or clearance items
  • Gift cards

5. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us within 48 hours of receiving your order. We will provide you with a prepaid return label and arrange for a replacement or full refund.


6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and then place a new order for the desired product.


7. Order Cancellation

You may cancel your order within 24 hours of placing it, as long as the order has not yet been shipped. Please contact us immediately if you wish to cancel your order. After 24 hours, the order is considered final and cannot be canceled.


8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

  • Email: info@highendtopuni
  • Phone: 775-291-7889
  • Address: 4511 Camden Street, Reno, Nevada, United States

Visit High End Top Uni for more information on our products and services.