Shipping Policy – High End Top Uni
Effective Date: January 17, 2025
Thank you for shopping with High End Top Uni! This Shipping Policy outlines our practices regarding shipping and delivery of products purchased through our website. By placing an order, you agree to the terms described below.
1. Shipping Methods and Costs
We offer a variety of shipping methods to suit your needs. Shipping costs are calculated based on the shipping destination, weight, and size of the items in your order. The final shipping cost will be displayed at checkout before you complete your purchase.
- Standard Shipping: Delivery within 5–7 business days (U.S. only).
- Expedited Shipping: Delivery within 2–3 business days (U.S. only).
- International Shipping: Delivery times may vary based on the destination country. Shipping charges will be calculated at checkout.
2. Processing Time
All orders are processed within 1–2 business days of receipt. Orders are not processed or shipped on weekends or holidays. If there are any delays in processing your order, we will notify you by email.
- Orders placed after 3 PM (local time) or during holidays may require additional processing time.
3. Shipping Address
Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for delays or lost items caused by incorrect or incomplete shipping addresses.
If you need to update your shipping address after placing an order, please contact us immediately at info@highendtopuni or 775-291-7889.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order through the carrier’s website.
Please allow up to 24 hours for tracking information to update after your order has been shipped.
5. Shipping Delays
While we strive to deliver your order within the estimated time frame, certain factors such as weather, holidays, and carrier issues may cause delays.
- For any issues with shipping or delivery, please contact us, and we will assist you in resolving the matter.
- We are not responsible for shipping delays caused by the carrier, customs, or other third-party factors.
6. International Shipping
We offer international shipping to select countries.
- Customs Fees: For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by their country.
- Shipping Times: Delivery times for international orders vary depending on the destination country and shipping method selected.
7. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us within 48 hours of receiving the tracking information or delivery notification. We will work with the carrier to investigate the issue and, where appropriate, offer a replacement or refund.
8. Shipping Restrictions
- We do not currently ship to P.O. Boxes.
- Certain products may have restrictions on shipping to specific countries or regions due to size, weight, or legal regulations. If an item cannot be shipped to your location, you will be notified before completing your order.
9. Order Cancellation
Once an order is placed, we cannot guarantee immediate cancellation due to the speed of our processing system. If you need to cancel your order, please contact us as soon as possible at info@highendtopuni or 775-291-7889. If the order has already shipped, please follow our Refund and Returns Policy for further assistance.
10. Contact Us
If you have any questions regarding our shipping policies, or if you need assistance with an order, please contact us:
- Email: info@highendtopuni
- Phone: 775-291-7889
- Address: 4511 Camden Street, Reno, Nevada, United States
Visit High End Top Uni for more information on our products and services.
